Privacy Policy

This Privacy Policy explains how Chicken Road Game ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our platform. We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users accessing Chicken Road Game in India.

By using our services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

We collect information necessary to provide services, ensure compliance with legal requirements, and enhance your gaming experience:

1.1 Personal Information

• Name, date of birth, and contact details (email, phone number)
• Identity verification documents (government-issued ID, address proof)
• Payment information including bank account details, UPI ID, e-wallet credentials
• Address and location information

1.2 Account and Transaction Data

• Registration information including username, password, and security questions
• Deposit, withdrawal, and gaming transaction history
• Betting activity records and gameplay statistics
• Bonus and promotional participation data

1.3 Technical and Usage Information

• Device information (IP address, browser type, operating system)
• Log data including access times, pages visited, and interactions
• Cookies and tracking technologies data
• Performance metrics and error reports

2. How We Use Your Information

We use collected information for specified purposes:

• Account Management: To create and maintain your account, process transactions, and provide customer support
• Identity Verification: To comply with Know Your Customer (KYC) requirements and prevent fraud
• Service Delivery: To enable gameplay, process deposits, withdrawals, and distribute winnings
• Security and Compliance: To detect, prevent, and investigate fraud, money laundering, and other illegal activities
• Legal Obligations: To meet regulatory, tax, and reporting requirements
• Marketing: To send promotional offers, updates, and relevant gaming content (with your consent)
• Service Improvement: To analyze usage patterns, enhance functionality, and optimize user experience
• Responsible Gaming: To monitor gaming patterns and implement self-exclusion or limit features

3. Legal Basis for Processing

We process your personal information based on:

• Performance of contracts (providing gaming services you've requested)
• Compliance with legal obligations (regulatory, tax, and anti-money laundering requirements)
• Legitimate interests (fraud prevention, security, service improvement)
• Consent (marketing communications and optional data uses)

4. Information Sharing and Disclosure

We may share your information with:

• Payment Processors: To facilitate deposits, withdrawals, and transaction processing
• Identity Verification Services: For KYC compliance and fraud prevention
• Regulatory Authorities: When required by law or to comply with legal processes
• Service Providers: Third-party vendors providing IT, analytics, customer support, or marketing services
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Law Enforcement: When necessary to respond to legal requests or protect rights and safety

We do not sell your personal information to third parties. All sharing is conducted with appropriate safeguards and contractual protections.

5. Data Storage and Security

We implement technical, administrative, and physical security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response procedures for potential data breaches

Your data is stored on secure servers in locations compliant with applicable data protection laws. We retain information for durations required by law or necessary for business purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember preferences and authentication status
• Analyze site traffic and usage patterns
• Deliver personalized content and advertisements
• Ensure site functionality and security

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request copies of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of data under certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request limitation of processing under specific conditions
• Withdraw Consent: Withdraw consent for marketing or optional data uses

To exercise these rights, contact our support team or data protection officer. We will respond within reasonable timeframes as required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection levels
• Other legal mechanisms ensuring adequate protection

9. Children's Privacy

Our services are restricted to individuals 18 years or older (or the legal age in their jurisdiction). We do not knowingly collect information from minors. If we become aware that we've collected information from a minor, we will delete it promptly and terminate the account.

10. Third-Party Links

Our platform may contain links to third-party websites, including payment providers and game developers. This privacy policy does not apply to external sites. Review their privacy practices before providing information.

11. Data Retention

We retain personal information for periods necessary to:

• Fulfill purposes outlined in this policy
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

After retention periods expire, data is securely deleted or anonymized.

12. Changes to This Policy

We may update this privacy policy periodically to reflect changes in practices, technologies, or legal requirements. Material changes will be communicated through:

• Email notifications to registered users
• Prominent site notifications
• Updated effective date at the top of this policy

Continued use of services after changes constitutes acceptance of the updated policy. We encourage regular review of this document.

13. Contact Information

For questions, concerns, or requests regarding this privacy policy or data practices, contact:

• Support: Via the contact methods provided on our platform
• Data Protection Officer: Available through support channels

We are committed to addressing privacy concerns promptly and transparently.

14. Consent and Acknowledgement

By using Chicken Road Game, you acknowledge that:

• You have read and understood this privacy policy
• You consent to the collection, use, and disclosure of information as described
• You are 18 years or older (or meet your jurisdiction's legal age requirement)
• You will notify us of any significant changes to your information

Your privacy matters to us. We are committed to protecting your personal information and using it responsibly to provide secure, enjoyable gaming experiences.